successfactors
Associate
Firstsource
USA
Junior · 1+ years experience
Onsite
Discovered 1 weeks ago
Communication
Role Overview
We are seeking a dedicated and customer-focused Associate to join our dynamic team in Amherst.
The ideal candidate will possess strong customer service knowledge and a passion for delivering exceptional support to our clients.
As an Associate, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clients.
Key Skills for This Role
Communication
Full Job Posting
Responsibilities
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients. Actively listen to customer concerns and provide appropriate solutions in a timely manner. Maintain a thorough understanding of our products and services to effectively assist customers. Document customer interactions and feedback accurately in the system. Collaborate with team members to improve processes and enhance customer satisfaction. Participate in training sessions to stay updated on product knowledge and customer service best practices. Meet or exceed performance metrics related to customer service quality and efficiency.
Mandatory Skills
- Strong customer service knowledge and experience. Excellent verbal and written communication skills. Ability to handle difficult situations with professionalism and empathy. Proficient in using customer service software and tools. Strong problem-solving skills and attention to detail.
Preferred Skills
- Experience in a BPO, KPO, or call center environment. Familiarity with CRM systems. Ability to work in a fast-paced environment and manage multiple tasks. Knowledge of industry trends and best practices in customer service.
- High school diploma or equivalent; a degree in business or a related field is a plus. Minimum of 1 year of experience in customer service or a related role. Proven track record of achieving customer satisfaction goals. Willingness to work flexible hours, including evenings and weekends if necessary. If you are passionate about customer service and are looking for an opportunity to grow your career in a supportive environment, we encourage you to apply for the Associate position in Amherst. Join us in making a difference in our customers' experiences!
Qualifications
- High school diploma or equivalent; a degree in business or a related field is a plus. Minimum of 1 year of experience in customer service or a related role. Proven track record of achieving customer satisfaction goals. Willingness to work flexible hours, including evenings and weekends if necessary. If you are passionate about customer service and are looking for an opportunity to grow your career in a supportive environment, we encourage you to apply for the Associate position in Amherst. Join us in making a difference in our customers' experiences!
About Firstsource
Founded 2001
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