Associate Analyst - Customer Insights & Analytics IKC

At United, we care about our customers.

To be the best airline in aviation history, we need to deliver the best service to our customers.

And it takes a whole team of dedicated customer-focused advocates to make it happen!

From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job Overview and Responsibilities United Airlines is set to expand its fleet size and route network in the near future.

The goal of this team is to help empower stakeholders across operating teams with timely and relevant data driven insights to help meet the challenges of scaling the airline, while continuing to maintain dependability and customer focus.

• Extract data from a variety of sources to assist in building operational dashboards and reports
• Leverage data from a variety of sources to analyze business performance and provide actionable insights
• Support creation of presentations for United leadership and external stakeholders
• Execute solutions to business problems using data mining and data analysis

This position is offered on local terms and conditions.

Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

This position is for United Airlines Business Services Pvt.

Ltd - a wholly owned subsidiary of United Airlines Inc.

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Bachelor's degree in a quantitative field like Math, Statistics, Computer Science, Engineering, or related field required
• 0 to 2 years of experience in analytics
• Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Attention to accuracy and detail
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Airline experience or knowledge of airline operations preferred
• Familiarity with database querying tools and ability to write complex queries and procedures using Teradata SQL and/or Microsoft TSQL
• Familiar with reporting tools – Spotfire/ Tableau/ Power BI