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Associate Account Manager

Solidigm
San Jose, USA
Full-time
Manager · 0–2 years experience
Hybrid
Discovered 2 weeks ago
Account managementBusiness development

Full Job Posting

Key Responsibilities

  • Support account managers and Field Applications Engineers (FAEs) in understanding customer needs, tracking account priorities, and ensuring timely follow-through on customer requests.
  • Develop foundational knowledge of customer requirements, Solidigm products, sales processes, and market dynamics to support opportunity identification and account growth.
  • Assist in preparing customer-facing materials, meeting follow-ups, business reviews, forecasts, and internal updates for strategic and tactical account discussions.
  • Coordinate with Sales, Engineering, Strategic Planning, Global Operations, and other cross-functional stakeholders to support customer execution and business commitments.
  • Operational Responsibilities
  • Create, maintain, and update account plans, opportunity trackers, customer action logs, and account documentation.
  • Maintain accurate opportunity information, meeting notes, customer contacts, and sales activity records in CRM systems.
  • Support pipeline development, forecast preparation, design win tracking, and revenue reporting in partnership with account leadership.
  • Partner with internal teams to help resolve customer issues, coordinate deliverables, and ensure effective operational, logistical, and technical support for assigned accounts.
  • Required Skills and Competencies
  • Ability to travel up to 50%
  • Strong interest in sales, customer engagement, semiconductor technology, cloud infrastructure, data centers, or enterprise storage solutions.
  • Ability to learn technical concepts quickly and communicate product, supply, and business information clearly to internal and customer audiences.
  • Customer-focused mindset with strong follow-through, responsiveness, and commitment to supporting account teams in a fast-paced environment.
  • Foundational understanding of business processes such as forecasting, pricing, contracts, supply coordination, customer meetings, or quarterly business reviews.
  • Strong written and verbal communication skills, including the ability to summarize information clearly and professionally.
  • Active listening skills, sound judgment, and the ability to engage professionally with customers and internal stakeholders.
  • Strong collaboration skills and the ability to work across functions to support issue resolution and customer expectations.
  • Analytical mindset, attention to detail, and ability to organize account information, customer inputs, and business updates into actionable insights.
  • Curiosity and willingness to develop knowledge of storage technologies, SSD products, customer workloads, and market trends.
  • Strong organizational and time management skills, with the ability to manage multiple priorities under guidance from account leadership.
  • Ability to build productive working relationships with peers, managers, cross-functional teams, and customer contacts.
  • Growth mindset, professionalism, and commitment to continuous learning, team execution, and customer success.

Minimum Qualifications

  • Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field.
  • 0–2 years of relevant experience in sales, account management, customer success, business operations, or a technology-related role. Will consider a recent College Graduate.
  • Internship or early-career experience in sales, customer success, account coordination, business development, or the semiconductor/technology industry.
  • Exposure to cloud, data center, storage, SSD, semiconductor, or enterprise technology markets.
  • Familiarity with CRM systems, AI tools, sales reporting, customer communications, or account planning processes.

Preferred Qualifications

  • Internship or early-career experience in sales, customer success, account coordination, business development, or the semiconductor/technology industry.
  • Exposure to cloud, data center, storage, SSD, semiconductor, or enterprise technology markets.
  • Familiarity with CRM systems, AI tools, sales reporting, customer communications, or account planning processes.
  • This position is also eligible to participate in Solidigm's restricted stock unit (RSU), restricted cash unit (RCU), and cash bonus programs. In addition, Solidigm offers a benefits package that includes medical, dental, vision, supplemental life and AD&D insurance; short- and long-term disability; healthcare and dependent care flexible spending accounts, and a company match on eligible 401(k) plan contributions.
  • The compensation range for this role is $120,500.00 - $192,800.00. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
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  • Join a multibillion-dollar global company that brings together amazing technology, people, and operational scale to become a powerhouse in the memory industry. Headquartered in Rancho Cordova, California, Solidigm combines elements of an established, successful technology company with the spirit, agility, and entrepreneurial mindset of a start-up. In addition to the U.S. headquarters and other facilities in the U.S., the company has international presence in Asia, Europe, and the Americas. Solidigm will continue to lead the world in innovating new Memory technologies with aspirations to be the #1 NAND memory company in the world. At Solidigm, we view problems as opportunities to define innovative solutions that hold the power to change the world and unleash the potential technological needs that the future holds. At Solidigm, we are One Team that fosters a diverse, equitable, and inclusive culture that embraces individual uniqueness and empowers us to bring our best selves to deliver excellence in support of Solidigm's vision and mission to be the go-to partner for optimized data storage solutions. You can be part of the takeoff of an innovative business that develops cutting-edge products, delivers strong business value for customers, provides an engaging workplace for its employees, and serves a greater impact on the world. This is a golden opportunity for the right applicant to join us and help design, build, and lead Solidigm. We want a diverse team of dedicated professionals who will not just be Solidigm team members but contribute to how we shape the future of the organization. We are seeking applicants who will grow and thrive in our culture; be customer inspired, trusting, innovative, team-oriented, inclusive, results driven, collaborative, passionate, and flexible.

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