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Associate Account Manager

Brightview
Long Grove, USA
Full-time
Manager · 1+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Duties and Responsibilities:

  • Develop and maintain long-term relationships with customers.
  • Conduct regular site walkthroughs with clients to ensure quality and service expectations are met (land and/or snow)
  • Lead and facilitate or assist in the resolution of customer problems or concerns (land and/or snow).
  • Proactively present site enhancement ideas to existing customers.
  • Ensure renewals of each assigned account within the customer portfolio
  • Identify and pursue opportunities to sell ancillary services.
  • Generate referrals from existing client base and communicate with Business Developer
  • Develop accurate estimates and takeoffs for both new and existing clients as needed.
  • Manage service delivery to the specified scope of work (land and/or snow).
  • Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
  • Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
  • Maintain satisfactory accounts receivable levels (land and/or snow).
  • Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.
  • Perform additional duties as assigned by the Branch Manager

Education and Experience:

  • Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
  • 1 year of supervisory experience in the landscape or service industry
  • Physical Demands/Requirements:
  • Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
  • Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
  • Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services
  • Ability to travel by car, train, and plane
  • Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
  • Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
  • Work Environment:
  • Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
  • Field-based position, a combination of office and customer-facing
  • BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
  • This job description is subject to change at any time.
  • Compensation Pay Range:
  • $55,000-$65,000/year depending on experience
  • BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
  • It’s Not Just a Team. It’s One BrightView.

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