Associate Account Manager

About AbbVie

Qualifications

• Strong oral and written communication skills, with the ability to modify communication delivery based on the audience - Ability to multi-task—juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members - Exceptional relationship-building skills both internally and externally - Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes - Works well in a metrics-driven environment, with an emphasis on eff
• Preferred Qualifications - 1-2 years of medical device, pharmaceutical, healthcare, or relevant industry experience - Flexible availability to cover calls over multiple time zones within the US - Bilingual Spanish

Responsibilities

• Support our Regional Account Management and Field Sales teams by working out of a shared regional email box and answering/directing phone calls
• Own the relationship between sales and all internal departments to coordinate issue resolution (Accounts Receivable, Compliance, Credentialling, etc.)
• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications) and product/brand specific policies (returns, inventory management, etc.
• Transactional support including but not limited to:
• Orders: evaluation, replacement, samples, bulk buys, personal inventory, transfers
• AR Support: invoice investigation, credits/debits, contract investigation and retroactive credits
• Research: serial number history, device tracking, reporting, credentialing, sales history, field searches for urgent case needs
• Follow up: tracking information, order status, return labels
• General Field Sales Rep Support: locate forms/documents, account pricing, territory alignment issues, sales reporting
• Strong oral and written communication skills, with the ability to modify communication delivery based on the audience
• Ability to multi-task—juggling inbound phone calls, a shared mailbox, and ad hoc reporting requests from team members
• Exceptional relationship-building skills both internally and externally
• Experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end customer operations processes
• Works well in a metrics-driven environment, with an emphasis on efficiency and individual production
• At least 3 years’ experience in a client-facing role with a similar function.