Associate Account Manager
Full Job Posting
Essential Job Duties
- Maintains ownership for assigned service/operational deliverables and ensures operational excellence
- Assist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issues
- Assist with both standard and non-standard reporting/analytics as needed
- Client Access Requests
- Administrative Invoice Inquiries
- Handling Billing and Rebates research
- Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts
- Serve as the voice of the client within Drexi to drive continuous service improvement and accountability
- Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty
- Attends Open Enrollment events
Skills and Abilities
- Excellent verbal and written communication skills
- Understanding the PBM industry required
- Excellent customer service skills
- Strong analytical and problem-solving skills
- Detail-oriented, flexible, and strong organizational skills
- Ability to work independently and within a team environment.
- Ability to travel on an as-needed basis
Education and Experience
Bachelor's Degree Preferred
Minimum of 1-year experience in a pharmacy and/or pharmacy benefit management
Physical Requirements
Indoor office environment with moderate noise
Travel is required for on-site client visits approximately 10% of the time.
Intermittent physical effort may include lifting to 25 lbs., walking, stooping, kneeling, crouching or crawling may be required
Frequent sitting, use of a keyboard, reaching with hands and arms, talking and hearing approximately 70% of the time; 30% or less time is spent standing
Normal vision abilities required including close vision and ability to adjust focus
About Advanced Medical Pricing Solutions
Private healthcare technology company providing medical repricing, payment integrity, and transparent pharmacy benefits to self-funded employers.
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