Assistive Technology Support Technician

About the role

Who you are

• This role is well suited to a caring, organised and service-focused person who approaches technical issues with curiosity and patience. You ask clear questions, listen carefully, and explain solutions in a way that users can understand. You prioritise your work and manage your time effectively, balancing several cases and communication channels at once while maintaining attention to detail and high-quality service in a fast-paced environment.
• You enjoy helping others and are committed to their success. You are curious about assistive technology, motivated to understand users' needs, and eager to continuously learn and develop your skills and product knowledge. You collaborate effectively with others, take ownership of your work, and adapt your approach as priorities and technical challenges change.
• Ideal candidates would bring:
• Strong troubleshooting skills with the ability to distinguish between hardware and software symptoms.
• Experience in any technical support, help desk, desktop support, field service, device deployment or another customer-facing troubleshooting environment.
• A solid working knowledge of Windows. Familiarity with MacOS and iOS is preferred.
• Strong organisation, prioritisation and time-management skills to manage multiple cases, calls and scheduled support sessions accurately and effectively.
• Attention to detail, patience, empathy, and clear written and verbal communication skills to ask effective diagnostic questions confidently and adapt technical explanations for people with different levels of technical knowledge.
• Collaboration skills to work effectively with local and global cross-functional teams in a service-focused environment.
• The following experience would be valuable but is not required:
• Experience with supporting people with disabilities or complex communication needs.
• Experience troubleshooting mounting systems or wheelchairs.
• Experience with ticketing systems, remote access software or CRM systems, such as Salesforce and JIRA.
• Apply today!
• We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
• Where we stand:
• We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
• Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
• Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled

Preferred Qualifications

• A solid working knowledge of Windows. Familiarity with MacOS and iOS is preferred.