Assistant Vice President Operations

Role overview

Strategy and operational improvement

• Align Payment Operations priorities with DOME and CBCC sub-value-stream roadmaps, objectives, key results, and investment decisions.
• Coordinate simplification and automation initiatives across processing, repairs, exceptions, returns, rejects, and investigations; track delivery, adoption, and benefits.
• Work with Technology and Product on scalable solutions, including GenAI where appropriate.

Performance, governance, and risk

• Maintain management information and dashboards, run performance reviews, and provide insights on capacity, performance, and emerging risks.
• Maintain risk, assumption, issue, dependency, and control-action logs; track audit, regulatory, and control remediation through sustainable closure.
• Coordinate operational readiness for major changes, including ISO 20022 and scheme or network changes.

Client and regional operations

• Track initiatives to improve client outcomes, including turnaround time, repairs or returns, and payment-status transparency.
• Maintain a view of client-impacting issues and progress root-cause actions; prepare materials for internal and appropriate client-facing forums.
• Coordinate with regional operations leads on global standards, harmonization, follow-the-sun coverage, tooling adoption, and justified local deviations.

Planning and people

• Lead planning for headcount, productivity, and cost-to-serve; track productivity benefits and coordinate investment cases and funding requests.
• Support leadership communications, engagement, change adoption, capability uplift, and clear roles and hand-offs across partner functions.

Requirements

• Experience in payments operations within a large, regulated financial institution.
• Ideally, experience covering payment processing and investigations across multiple rails or markets.

Intended outcomes