Assistant Vice President (AVP) - Client Services, Securities Services

About This Role

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future.

We are currently seeking an ambitious individual to join our Securities Services Custody Client Services Team as an Assistant Vice President in Dubai, U.A.E. The individual is required to ensure full client satisfaction and achievement of agreed service standards.

In this role, you will:

• Own end-to-end client servicing for an assigned portfolio of Custody Clients.

• Act as the primary point of contact, resolving queries across settlement, corporate actions, account opening/ onboarding, foreign exchange, cash movements and related activities.

• Manage clients’ meetings and conduct periodic service reviews as required.

• Monitor market news relevant to the custody business and release client communications/ broadcasts when required.

• Contribute to executing Client Services strategy and operating model to deliver service excellence and drive a client centric culture.

• Ensure client satisfaction and achievement of agreed service standards

• Support the account administration desk in processing relevant requests, as needed.

• Support product development and innovation initiatives to enhance the client proposition

• Identify any process improvement opportunities, and drive timely actions

• Contribute to achieve the agreed Securities Services financial targets.

• Ensure compliance with Securities Services relevant Group Manuals. To be successful in the role, you should meet the following requirements:

• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).

• Relevant work experience (Minimum experience of 5 to 7 years) in custody client services within Securities Services.

• Demonstrates an in-depth knowledge of the securities services business.

• Strong interpersonal and communication skills, with fluency in English (written and spoken)

• Strong presentation, analytical, and problem-solving skills

• Self-motivated, mature, and able to work independently with minimal supervision

• Comfortable working under pressure, prioritising effectively, and meeting deadlines

• Ability to develop and motivate staff and proactive to drive change

• Values-led approach aligned to HSBC, demonstrating high integrity and professionalism

• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued.

For further details and application information please visit our careers site, searching under reference number 38322.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Management of Risk

The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation, and promote an environment that supports diversity and reflects the HSBC brand.

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, , and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.