Assistant Transportation Manager

Role overview

Core responsibilities

• Supervise garage operations, work assignments, vehicle availability coordination, absences, and daily schedules.
• Supervise and monitor bus operators, dispatchers, and garage instructors, including coaching, counseling, and performance improvement.
• Enforce safety, customer service, attendance, uniform, conduct, and other company policies and administer corrective action.
• Maintain required regulatory and employee documentation, including disability management, drug and alcohol, leave, and workers' compensation records.
• Review and close schedules for payroll processing and represent the Transportation division at disciplinary hearings and grievances.
• Investigate customer and public complaints and apply discipline procedures where warranted.
• Assist with departmental goals and objectives and act for the manager during the manager's absence.

Minimum qualifications

• Meet one of the stated education and experience combinations in bus operations, rail operations, public safety, business operations, management, leadership, or a related field.
• Have at least one year of verifiable lead or supervisory experience, unless an accepted Metropolitan Council training program substitutes for that experience.
• Qualifying education and experience pathways include a high school diploma or GED with eight years of experience, an associate degree with six years, or a bachelor's degree or higher with four years.
• Possess a valid driver's license and a good driving record.

Knowledge and abilities

• Understand management practices, supervision, performance management, coaching, counseling, staff development, performance improvement, and discipline.
• Understand federal, state, and local laws and regulations relating to bus transportation and union contract administration.
• Organize work, manage time, solve problems, make decisions, enforce policies, and interpret safety and operating documents.
• Write routine reports and correspondence and communicate effectively with customers, service providers, coworkers, and groups.
• Work independently and collaboratively while promoting an equitable, positive, and respectful work environment.

Desired qualifications

• Experience with Microsoft Word, Microsoft Excel, HASTUS, iDash, email, internet, and other Windows-based environments is helpful.
• Experience collaborating with multiple garages and departments, resolving conflicts, and facilitating effective outcomes is helpful.
• Experience with union contract administration, management practices, performance management, report writing, and staff development is helpful.

Work environment and schedule

• The position works in an office environment and may require travel to other facilities.
• Nonstandard hours, changes to scheduled days off, and assignment changes on short notice may be required.
• Up to one third of the time may involve moving equipment, fumes or airborne particles, outdoor weather conditions, and moderate noise.
• The position is safety sensitive and subject to random non-DOT drug testing.

Benefits

• The employer provides competitive salary, benefits, training, tuition reimbursement, and work-life balance support.
• Benefits include retirement pension income, deferred compensation options, medical, dental, life, and vision insurance.
• Employees have access to a wellness clinic, transit pass, parking at many locations, fitness centers, an employee assistance program, and health and wellness resources.