Assistant Training Manager ( F & B)
Skills
About This Role
1. Training Strategy & Planning
- Develop a comprehensive annual training plan aligned with business goals and operational needs.
- Conduct training needs analyses across all F&B departments to identify skill gaps and performance challenges.
- Create structured learning pathways for new hires, supervisors, and high‑potential employees.
2. Training Program Development
- Design and update training modules covering service standards, product knowledge, hygiene and safety, upselling, guest engagement, and leadership skills.
- Develop onboarding programs for new F&B employees to ensure smooth integration and consistent service delivery.
- Create training materials such as manuals, SOPs, e‑learning content, videos, and assessments.
3. Training Delivery
- Facilitate engaging classroom sessions, on‑the‑job training, role‑plays, and practical demonstrations.
- Coach and mentor F&B staff and supervisors to reinforce learning and improve performance.
- Conduct pre‑opening training for new outlets or renovated venues.
4. Performance Monitoring & Evaluation
- Track training attendance, completion rates, and post‑training performance improvements.
- Evaluate training effectiveness through assessments, mystery audits, guest feedback, and operational KPIs.
- Provide regular reports and recommendations to management on training outcomes and areas for improvement.
5. Compliance & Standards
- Ensure all training programs comply with food safety, hygiene, and regulatory requirements.
- Maintain updated knowledge of industry trends, best practices, and brand standards.
- Support internal and external audits by ensuring proper documentation and staff competency.
6. Collaboration & Communication
- Work closely with F&B Managers, HR, and Quality Assurance teams to align training with operational needs.
- Support talent development initiatives such as succession planning and leadership development.
- Foster a culture of continuous learning and professional growth within the F&B team.
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