Assistant Terminal Cleaning Operations Manager

About This Role

Job Purpose

To perform the assigned role within the Cleaning package covering cleaning and janitorial services across terminals, washrooms, public areas, BOH, landside/airside interfaces and peak-season operations, ensuring safe, compliant, continuous and passenger-sensitive service delivery under EMPLOYER's performance-based FM model.

Key Responsibilities

Deliver the Cleaning package scope in a live KAIA airport environment while protecting safety, continuity, passenger experience and EMPLOYER reputation.

Follow EMPLOYER/KAIA security, access, PTW, HSE, emergency, reporting and escalation procedures.

Use EAM/CAFM, checklists or approved templates to record activities, defects, incidents, resources and evidence.

Coordinate with EMPLOYER FM, AOCC/TOC, Security, airport operations, adjacent packages, tenants, airlines, OEMs and subcontractors as applicable.

Lead manpower planning, shift coverage, mobilization, productivity, KPI/SLA governance, weekly/monthly reporting and corrective actions.

Review risks, complaints, NCRs, audit findings, repeat failures, seasonal readiness and continuous-improvement initiatives.

Maintain terminal cleaning standards in public areas, washrooms, BOH and service areas without disrupting passenger movement.

Apply approved chemicals, colour-coding, infection-control practices, spill response and rapid cleaning procedures.

Qualifications, Experience and Courses

Minimum 3/4 years previous work experience with an FM company in the GCC and 5+ years hands-on experience leading soft services; knowledge of soft service systems; strong manpower management; good MS Office, scheduling and planning knowledge.

Relevant airport, transport hub, critical infrastructure, hospitality mega-facility or large public facility experience is preferred; aviation-system roles require direct system/OEM exposure where applicable.

Must be able to work in a 24/7/365 multi-stakeholder environment during Hajj, Umrah, Ramadan, VIP movements, disruptions and emergency conditions.

Professional English for supervisory/management roles; basic English for field roles; Arabic is preferred for coordination.

Required training: KAIA/EMPLOYER induction, security awareness, HSE, emergency response, EAM/CAFM/mobile work order, and package-specific technical/OEM/safety courses.

Airport-Specific Competencies

Airport security/access discipline, airside-landside awareness and passenger-impact sensitivity.

Ability to operate during 24/7 shifts, peak passenger periods, Hajj/Umrah, disruptions, VIP movements and emergency response.

Clear communication with EMPLOYER, AOCC/TOC, Security, operations, adjacent FM packages, subcontractors/OEMs and internal Safari teams.

Key Deliverables / KPIs

SLA/KPI compliance

Zero uncontrolled safety/security breach

Quality of evidence and reporting

Timely escalation and corrective action closure

Inspection score

Spill/complaint response

Washroom/public-area readiness