Assistant Store Manager | Retail | Watsons | Qatar

179321

Overview Of The Role

Profit Financial

• Lead, evaluate, and guide sales performance at the store level, suggesting strategies to meet sales targets.
• Facilitate monthly category sales meetings, update staff on performance, and suggest improvement plans.
• Execute strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.
• Initiate expense optimization plans and recommend measures to control store expenses.
• Maintain shrinkage below tolerance levels by monitoring retail standards daily.

Commercial

• Oversee display implementation and timely restocking, ensuring availability.
• Manage accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
• Ensure customer satisfaction surpasses expectations, handling queries and complaints professionally.
• Promote loyalty programs, driving transaction participation.
• Implement selling techniques to achieve conversion rates, communicate promotions regularly.
• Validate proper execution of promotional activities and store initiatives.

Process

• Support store manager with the implementation of policies, brand standards, grooming guidelines, and internal control procedures as per SOP.
• Assist store manager by demonstrating strong analytical skills and understanding of the system and reporting.
• Support store manager with monitoring store controllable expenses, supervise loss, asset protection, risk management, and accountability for inventory management.
• Liaise with mall management and handle store documentation, including daily reports, banking, refunds, exchanges.
• Conduct cashiering duties.

People

• Assist in planning and monitoring Personal Development Plans and role development interventions.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagement.

Required Skills To Be Successful

• Strong analytical skills and ability to understand retail systems and reporting.
• Leadership and people management skills to inspire team and drive performance.
• Customer service orientation with empathy and excellent problem-solving abilities.
• Proficiency in retail operation processes including stock management, visual merchandising, and cash handling.

What Qualifies You For The Role

• Bachelor's degree.
• Minimum 2+ years of experience in retail and team management, preferably in the beauty sector.
• Good knowledge of the beauty industry and trends.
• Proficiency in retail operational skills such as stock management, visual merchandising, and operational systems.
• Strong computer skills.
• Experience in management and people development.
• Effective customer service and results-oriented approach.
• Leadership and problem-solving skills.
• Excellent relationship skills and integrity.
• Ability to deal with ambiguity, proactive and team-spirited, and able to take initiatives.

About Al-Futtaim Retail