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Assistant Spa Manager for Orient Express Sailing Yachts

V.Group
London, GBR
Contract
Mid · 3+ years experience
Onsite
Discovered 1 months ago
GuerlainForbesLQAOrient Express

Full Job Posting

Key Responsibilities

  • Create a warm, authentic, and personalized connection with every guest, embodying Guerlain’s Promise of Beauty and the Spa Art of Wellness.
  • Perform Guerlain face, body, and holistic treatments according to the Maison’s protocols and standards of excellence, remaining an active member of the treatment team.
  • Ensure each guest journey is delivered flawlessly, from consultation and treatment preparation through post-treatment recommendations and retail advice.
  • Act as a role model for service excellence and support the team in maintaining Forbes, LQA, Guerlain, and Orient Express standards.
  • Act as the Spa’s operational reference for Guerlain treatment protocols, cabin standards, treatment setup, guest journey, and service sequence.
  • Train, coach, and continuously refresh the Spa team on treatment protocols, product knowledge, consultation techniques, retail recommendations, and service standards.
  • Observe treatments and operational practices when required, identify development needs, and provide constructive coaching to ensure consistency across the team.
  • Support the integration and onboarding of new Beauty Experts and therapists, ensuring they are fully familiar with Guerlain protocols and onboard Spa procedures.
  • Maintain training records, follow up on completed and outstanding training, and communicate any recurring gaps or development needs to the Spa Manager.
  • Ensure treatment rooms, equipment, professional products, linen, amenities, and treatment materials are prepared and maintained according to established standards.
  • Maintain regular communication with the Spa International team and provide frequent feedback and updates to ensure effective follow-up on team training, development, and progress.
  • Assist the Spa Manager with daily Spa operations, including opening and closing standards, team briefings, treatment allocation, operational follow-up, and coordination of the treatment area.
  • Support Spa reception duties as required, including welcoming guests, managing appointments, answering guest enquiries, reviewing schedules, optimizing bookings, and ensuring accurate guest notes and treatment information.
  • Proactively identify operational issues, treatment-room constraints, stock or equipment needs, and service inconsistencies, and support the Spa Manager in implementing solutions.
  • Contribute to retail performance, guest satisfaction, inventory awareness, cleanliness, presentation, and the overall harmony of the Spa while fostering a collaborative and supportive team culture.

Education/Experience/Qualifications:

  • Certified in Beauty Therapy, Massage Therapy, Spa Therapy (BTS Esthétique, CIDESCO, CIBTAC or equivalent); strong hands-on treatment expertise is essential.
  • Minimum 3-5 years of experience in a luxury Spa or luxury hospitality environment, ideally with previous experience as Senior Therapist, Head Therapist, Spa Supervisor, Trainer, or Assistant Spa Manager.
  • Fluent in English; additional languages are an advantage. Previous Guerlain experience or luxury beauty brand training experience is highly desirable.

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