indeed
Assistant Spa Manager
Four Seasons
Dubai, UAE
Full-time
Onsite
Discovered 1 weeks ago
Spa operationsWellness and fitness operationsLuxury guest serviceTeam leadership and developmentMembership sales and retentionRetail sales and upselling
Key Skills for This Role
Spa operationsWellness and fitness operationsLuxury guest serviceTeam leadership and developmentMembership sales and retentionRetail sales and upselling
Full Job Posting
About Four Seasons
Four Seasons describes its culture as people-powered, focused on development, genuine service, and lasting guest experiences.
About the Location
The role is at Four Seasons Resort Dubai at Jumeirah Beach, a luxury resort with five dining outlets and 237 rooms, including 49 suites.
The resort emphasizes employee development, training, and opportunities for personal and professional growth.
What You Will Do
- Support daily spa, wellness, and fitness operations to maintain luxury service and operational excellence.
- Coach, train, mentor, and develop team members.
- Support revenue through membership sales, retail, upselling, and wellness experiences.
- Identify trends and introduce new treatments, services, and retail products.
- Oversee membership sales, retention, engagement, and satisfaction targets.
- Resolve guest and member concerns, respond to feedback, and personalize service.
- Manage payroll, inventory, retail, contracts, vendor payment follow-up, and related administration.
- Monitor brand standards, health and safety, and departmental policy compliance.
- Partner with hotel leadership and teams on departmental goals, guest satisfaction, and business performance.
What You Bring
- Previous Assistant Spa Manager or similar leadership experience in a luxury hotel, resort, or wellness environment.
- Ability to lead, motivate, and develop high-performing teams.
- Strong understanding of spa, wellness, fitness, and luxury guest service operations.
- Success driving revenue through memberships, retail sales, and upselling.
- Experience managing budgets, payroll, inventory, and daily operational administration.
- Excellent communication, interpersonal, and guest recovery skills.
- Strong organization and problem-solving skills with a hands-on, proactive leadership approach.
What We Offer
- Competitive tax-free salary and service charge.
- Complimentary accommodation with full board meals and transportation to and from work.
- Medical and life insurance, annual leave, home leave ticket, and end-of-service benefits.
- Access to fitness, recreational, and social activities, plus learning and global career opportunities.
Schedule & Hours
- Five days per week over 48 working hours.
Location
- The role is based at Four Seasons Dubai at Jumeirah Beach.
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