Assistant Shop Manager
Role Overview
Support the Shop Manager with the day-to-day operation of a PACT charity shop and help ensure it is welcoming, well-presented and financially successful.
Help generate sustainable income from donated goods, support reuse and recycling, and build positive relationships with customers, donors and the local community.
Take responsibility for the shop's day-to-day running when the Shop Manager is absent.
Key Skills for This Role
Full Job Posting
Role purpose
Support the Shop Manager with the day-to-day operation of a PACT charity shop and help ensure it is welcoming, well-presented and financially successful.
Help generate sustainable income from donated goods, support reuse and recycling, and build positive relationships with customers, donors and the local community.
Take responsibility for the shop's day-to-day running when the Shop Manager is absent.
Retail operations and sales
- Support shop operations, customer service and presentation; assist with sales, profitability, merchandising, pricing and promotions.
- Monitor performance against KPIs including sales, Gift Aid, stock turnover and volunteer engagement.
- Process financial transactions, open and close the shop as required, and act as Duty Manager when the Shop Manager is absent.
Stock and donations
- Sort, price and display donated goods, check their quality and identify potentially high-value items for referral.
- Support stock rotation, transfers between shops, donation initiatives, reuse and recycling.
Volunteers and community
- Support volunteer recruitment, induction, training, supervision, rotas and day-to-day guidance.
- Deliver customer service, build community relationships, promote PACT's work and support fundraising and promotional events.
- Encourage Gift Aid sign-ups and process Gift Aid in line with HMRC guidance.
Finance, safety and compliance
- Handle cash, reconcile tills, follow banking procedures, maintain accurate records and report financial discrepancies.
- Support health and safety checks, risk assessments and safe manual handling; report accidents, hazards and maintenance issues.
- Follow organisational policies, protect confidential information, comply with GDPR, promote equality and inclusion, and support safeguarding.
- Help maintain the shop premises, fixtures, equipment and security.
About PACT
PACT Animal Sanctuary is an animal-welfare charity that rescues, rehabilitates and rehomes animals.
Retail operations support the charity's mission through physical shops and online platforms.
Requirements
- No specific prior experience, education or certification requirements are stated in the supplied description.
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