Assistant Sales Manager

Position Summary

Sales & Business Development

• Proactively identify and pursue new business opportunities within assigned market segments.
• Develop and maintain relationships with corporate clients, travel partners, event planners, and key stakeholders.
• Conduct sales calls, client meetings, site inspections, and presentations.
• Prepare proposals, quotations, and contracts per hotel standards and pricing strategies.
• Negotiate business within approved guidelines to maximize revenue and profitability.
• Support implementation of sales action plans and market strategies.
• Represent the resort at trade shows, sales missions, networking events, and industry functions.

Account Management

• Manage a portfolio of existing accounts and identify growth opportunities.
• Maintain regular client communication to strengthen partnerships and encourage repeat business.
• Update account information and sales activities in the CRM system.
• Monitor production performance and develop strategies to increase account contribution.

Revenue & Market Intelligence

• Work with Revenue Management to optimize business opportunities and maximize revenue.
• Monitor market trends, competitor activities, and industry developments.
• Identify emerging opportunities and recommend improvements to market share.
• Support forecasting and sales reporting activities.

Guest & Client Experience

• Ensure client interactions reflect Miraval's mindful, personalized service.
• Coordinate with Operations teams to communicate and deliver client expectations.
• Conduct property tours showcasing facilities, wellness offerings, and unique experiences.
• Address client concerns promptly and professionally.

Collaboration & Administration

• Work with Marketing to support promotional campaigns and lead generation.
• Coordinate with Reservations, Events, Finance, and Operations for smooth business execution.
• Participate in daily, weekly, and monthly sales meetings.
• Maintain accurate sales reports, activity records, and client documentation.
• Ensure compliance with Hyatt and Miraval policies, brand standards, and contractual requirements.
• Maintain confidentiality of client and company information.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
• Minimum 2-3 years of experience in hotel sales, preferably within luxury hospitality.
• Experience with international leisure, corporate, MICE, or luxury travel markets is an advantage.
• Previous Hyatt experience is desirable.
• Strong sales, negotiation, and relationship-building skills.
• Excellent communication and presentation abilities.
• Strong organizational and time management skills.
• Commercial awareness with an understanding of hotel revenue strategies.
• Ability to analyze sales data and market trends.
• Proficiency in Microsoft Office and hotel CRM systems.
• Excellent written and spoken English; additional languages, including Arabic, are an advantage.

Competencies

Physical Requirements

• Ability to travel for sales missions, exhibitions, and client meetings.
• Ability to stand and walk during site inspections, networking events, and presentations.
• Ability to work flexible hours when business needs require.

Hyatt & Miraval Values