Assistant Reservations Manager

As Assistant Reservations Manager at Hawksmoor , you’ll support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised. This is a hands-on role at the heart of the restaurant. You’ll be welcoming guests, managing reservations and flow during service, and supporting the team on the floor rather than sitting behind a desk.

Support the Reservations Manager with the day-to-day running of the reservations and host function

Help lead and motivate the host and reservations team during service

Manage bookings, walk-ins and waiting lists to support smooth service

Welcome guests, oversee seating plans and support cloakroom and arrivals

Communicate clearly with managers, floor teams and the kitchen to keep service flowing

Handle guest queries, special requests and feedback with confidence and care

Step up to lead the function when the Reservations Manager is not on site

Experienced in reservations, hosting or front-of-house leadership in a quality restaurant

Naturally welcoming, organised and confident with guests

Calm under pressure and comfortable juggling multiple priorities

A supportive team player who enjoys developing others

Passionate about hospitality and creating brilliant guest experiences

Tronc paid for every hour you work, including holidays and breaks

Free team meals on shift

50% off food at Hawksmoor for you and your loved ones

Income protection and death in service cover

Paid annual volunteer days

Stream early wage access and financial wellbeing tools

Referral bonuses from day one

Exclusive savings on travel, shopping and experiences

Restaurant welfare budget for snacks, drinks and support

Full training and development with clear progression opportunities

We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.