Assistant Operations Manager

About The Role

Key Responsibilities

• Support daily operations across butchery, packing, dispatch, hot kitchen and delivery coordination
• Monitor order flow and ensure timely, accurate fulfillment of all customer orders
• Manage and supervise operational staff including butchers, packers, kitchen operations and drivers
• Track production output, yields, and wastage, and flag issues for correction
• Handle real-time problem solving, including order issues, delays, or quality concerns
• Coordinate with customer service to resolve delivery and order-related escalations
• Maintain hygiene, food safety, and quality control standards across operations
• Assist in improving workflows, reducing inefficiencies, and optimizing processes

Requirements

• 5-7 years of experience in operations, preferably in food production, retail, or e-commerce
• Strong understanding of day-to-day operational workflows (production, dispatch, logistics)
• Experience managing or supervising frontline staff
• Comfortable working in a fast-paced, hands-on environment
• Strong problem-solving skills with the ability to act quickly under pressure
• Basic knowledge of inventory management and order fulfillment processes
• Good communication skills in English
• Nice to Have
• Experience in meat processing, butchery, or F&B production environments
• Familiarity with cold chain logistics or perishable goods handling
• Experience with delivery operations or last-mile logistics
• Knowledge of food safety standards (HACCP or similar)