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Assistant operation manager

Fifth Direction Establishment
Riyadh, KSA
fulltime
Mid-Senior
Today
LeadershipStrategic PlanningBudgetingTeam ManagementPerformance ManagementProject Management
Free

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Company Description

Peaks & Folds is more than just a coffee shop—it is a destination for those seeking sophistication and exceptional experiences.

Located in Riyadh, we are renowned for our top-quality coffee brewed with passion and precision, paired with irresistible pastries.

Visitors are welcomed by a classy ambiance, a warm atmosphere, and an ideal environment for unwinding, working, or connecting.

At Peaks & Folds, we aim to craft unforgettable moments and embody a luxurious coffee lifestyle.

Role Description

This is a full-time on-site role for an Assistant Operations Manager at our Riyadh location.

The Assistant Operations Manager will be responsible for overseeing day-to-day operations, managing team performance, ensuring customer satisfaction, and maintaining operational excellence.

This role requires close collaboration with the management team to support operational goals, assist with staff scheduling, uphold quality standards, and address customer concerns.

Additionally, the manager will contribute to enhancing workplace efficiency while ensuring compliance with company policies and procedures.

Qualifications

  • Strong leadership, team management, and performance evaluation skills.
  • Excellent organizational, time management, and multitasking capabilities.
  • Experience in customer service, problem-solving, and maintaining customer satisfaction.
  • Basic knowledge of inventory control, process improvement, and quality assurance practices.
  • Effective communication and interpersonal skills to collaborate with team members and customers.
  • Experience in the food and beverage industry or in a similar role is a plus.
  • Proficiency in using operational software and tools to manage daily tasks efficiently.
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.

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