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Assistant Office Manager

DermCare Management
San Francisco, USA
Full-time
Mid Level
Onsite
Discovered 1 months ago

Full Job Posting

  • Support the Office with administrative, compliance and operational needs
  • Front office duties include opening/closing duties, answering phones, assisting patients with checking in and out, verifying insurances and billing information, do cash counts and cash deposits.
  • Keeping inventory of office supplies, products and injectables and ordering of supplies, as needed.
  • Communicate with office leadership to provide administrative updates: acts as liaison between physicians, office administration, and other business departments.
  • Tracking of employee schedules and performance; monitoring timesheets and payroll records.
  • Create staffing schedules, effectively monitors workflow and work volume and re-allocates to meet regular and special scheduling requirements
  • Assist with OSHA, CLIA and other compliance needs
  • Oversees all front office functions.
  • Resolve patient concerns promptly and professionally, escalating issues appropriately.
  • Oversee front desk operations, including appointment scheduling, check-in/out, and patient communication.
  • Maintain a clean, organized, and welcoming clinic environment.
  • Maintain a regular, visible presence in each department, ensuring that the patient’s experience is positive.
  • Taking medical histories, recording patients' chief complaint and documenting provider evaluation notes of visit in patients’ chart.
  • Monitoring and documenting patient symptoms for physicians' review during clinical exams.
  • Preparing patients for examination-Prepping exam rooms for clinical, surgical or cosmetic procedures and assisting providers during exams with patient care.
  • Ensuring all consents are signed by the patient prior to provider performing any type of procedure.
  • Pre and post photos to be taken and documentation to be listed in detail for any cosmetic procedure
  • Maintaining proper cleaning of medical instruments and sterilization.
  • Reviewing office use medication and patient samples expiration dates.
  • Properly disinfecting and restocking of medical supplies in patient exam rooms
  • Lead the rollout of the new Red-Light Therapy Membership Program in the San Francisco clinic.
  • Actively promote, present, and close memberships, products, and cosmetic services.
  • Meet monthly sales targets tied to membership conversions and cosmetic service revenue.
  • Train and motivate staff to confidently discuss membership benefits and answer patient questions.
  • Build excitement and awareness among patients through in-clinic promotion, follow-up outreach, and education.
  • Partner with the marketing and leadership team to refine membership offerings and improve conversion rates.
  • Coach and mentor team members to improve performance, professionalism, and service quality.
  • Support employee evaluations and provide feedback to the Clinic Manager on performance and staffing needs.
  • Skilled in verbal communications to clearly convey complex problems and proposals in both formal and informal situations
  • Proficient in Microsoft Office and Electronic Health Records systems such as EMA.
  • Able to work opening and/or closing shifts, Monday through Saturday, if needed
  • Minimum of 3 years Administrative Assistant and/or Medical Front and Back-office experience
  • Medical Assistant experience
  • Exceptional Customer Service skills
  • Sales experience a plus but not required
  • Ability to work independently, demonstrating sound judgement
  • HS diploma or GED

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