Assistant Night Manager - Full time (11pm-7am) - Holiday Inn Perth City Centre

What you will do:

• Support the Night Manager to manage guest experiences, team performance and hotel operations during the overnight shifts
• Be the first point of contact for any critical emergency situations in the absence of the Night Manager
• Process payments including room charges, debit/credit, and cash in accordance with established procedures
• Complete check ins and check outs as per hotel standards and manage any wake-up call requests
• Have authentic conversations with guests to resolve issues, queries or concerns.
• Run night audit process on PMS (Opera) or manual equivalents
• Bring our IHG One Rewards Loyalty Program to life by recognising our members, delivering benefits, and enrolling guests to the program
• Work cohesively with Reservations, Sales and Food & Beverage teams to deliver guest experiences using the Holiday Inn service standards
• Prepare food and beverage for room service from overnight menu
• The ideal candidate will have:
• At least 1 year' experience within a hotel Front Office role, with exposure to Reception and Night Audit procedures
• A strong working knowledge on PMS (Opera)
• Accounting and mathematics skills for accurate auditing and payment processing
• Excellent problem solving, decision making and time management skills, to assist in managing multiple tasks, and varying guest situations
• Highly developed written and verbal communication skills
• A sound understanding of Quore is desirable
• We are looking for someone who:
• Has the legal right to work in Australia without any limitation or hour-restriction.
• Holds a current police clearance (not older than 6 months)
• Has Current (manual) Australian Drivers Licence to provide valet parking services
• Has completed their Food Handlers’ and Responsible Service of Alcohol Certificates
• Holds an Approved Manager Licence (highly regarded)
• Why join us?
• At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
• Attractive hourly rate – HIGA Level 5; hourly rate from $31.30 - $46.95 plus late night and early morning penalties.
• Employee Perks & Wellbeing –
• Paid birthday leave to celebrate your special day.
• Enhanced Parental leave options to support your growing family.
• Proactive Health Days to keep you feeling your best.
• Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
• Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
• Hotel Perks
• On shift Duty Meal
• Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
• Food & Beverage Discounts at IHG Hotels
• Access to a retail discount platform to make your pay go even further.
• Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.
• Ready to start your journey with us?
• Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.
• Apply now to become part of the IHG family.