Assistant Manager, Security Operations Centre

Role overview

Incident operations

• Triage, evaluate, and action incoming requests for service efficiently and appropriately.
• Detect, intake, analyze, and respond to incidents; prioritize and escalate matters as appropriate.
• Assess risk and support mitigation during intake triage.
• Monitor fraud, loss events, and trends, referring matters to leadership when needed.
• Maintain standards and processes for incident management, information retrieval, documentation, and escalation.
• Use and maintain systems for prevention, detection, analysis, and response to incidents affecting employees, clients, or assets.

Team performance

• Assist management with team support, case review, and file escalation.
• Develop employees through training, performance assessments, and career guidance.
• Set annual performance objectives, track progress, and report to the Manager, Security Operations.
• Maintain a team environment that supports individual and team performance.

Required qualifications

• University or college courses in business law or law enforcement, or equivalent training and experience.
• Thorough knowledge of investigative practices, methods, and enforcement strategies.
• Two to three years of practical financial crime investigation experience, including fraud and due diligence investigations.
• Working knowledge of Bank IT applications, systems, security controls, and Canadian retail banking products and services.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

Preferred qualifications

• Knowledge of criminal and civil processes and evidence admissibility is preferred but not required.
• French language skills and credentials such as CFE, CAMS, or CFCI are assets.

Risk and compliance