Assistant Manager Reservation
About the Role
As a Assistant Manager Reservations, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Full Job Posting
Responsibilities
- Here’s what you’ll do during a typical day:
- Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
- Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments
- Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue
- Provide reservations support: Handle reservation requests and provide service to team members and customers as needed
- Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
- Here’s what you’ll do during a typical day: - Support daily reservations operations: Assist in managing room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage - Coordinate group reservations: Process rooming lists, billing requirements, and special requests, and facilitate communication of relevant information between meeting planners, housing bureaus, and internal departments - Assist with revenue optimization: Monitor reservations activity and support rate and occupancy strategies to maximize revenue - Provide reservations support: Handle reservation requests and provide service to team members and customers as needed - Support department operations: Assist with departmental projects, prepare reports, and provide administrative support to reservations leadership - Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity.
- Strong administrative, organizational, and time management skills.
- Excellent communication and presentation skills, both written and verbal.
- High attention to detail with the ability to manage multiple priorities.
- Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office.
- A commercial mindset with the ability to identify and act on revenue opportunities.
- A positive, adaptable attitude with a commitment to team success and guest satisfaction.
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Proven experience in reservations, revenue, or hotel operations, ideally in a leadership capacity. - Strong administrative, organizational, and time management skills. - Excellent communication and presentation skills, both written and verbal. - High attention to detail with the ability to manage multiple priorities. - Proficiency in hotel systems (OnQ PM, R&I, Delphi, IDeaS GRO v3) and Microsoft Office. - A commercial mindset with the ability to identify and act on revenue opportunities. - A positive, adaptable attitude with a commitment to team success and guest satisfaction.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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