Assistant Manager - Quality, Health, Safety, Environment & Technical Excellence

Job Description

Responsibilities

• Strategic
• Develop and implement the overall QHSE & Technical Excellence strategy aligned with company objectives.
• Establish the Technical Excellence Centre as a core function to support operational performance and reliability.
• Define and monitor key performance indicators (KPIs) including MTBC, quality, safety performance, and defect-Free Handover.
• Drive a culture of safety, quality, and continuous improvement across the organization.
• Ensure alignment with ISO standards, regulatory requirements, and industry best practices.
• Operational
• Oversee implementation of QHSE policies, procedures, and compliance requirements across all projects.
• Provide technical support (on-site and remote/online) to maintenance and installation teams.
• Ensure quality control inspections and testing are completed prior to handover to clients.
• Support operations in troubleshooting, fault analysis, and resolving complex technical issues.
• Monitor equipment performance and lead actions to reduce MTBC and recurring breakdowns.
• Ensure closure of NCRs and implementation of corrective and preventive actions.
• People Management
• Lead and manage the QHSE Engineers, QA/QC Inspectors, and Technical Specialists/Trainers.
• Develop and implement structured training and competency development programs for operational teams.
• Conduct performance management, coaching, and continuous development of team members.
• Promote strong safety culture and technical discipline across field teams.
• Collaborate with operations, engineering, and project teams to ensure alignment and support.
• Process Improvement
• Drive continuous improvement initiatives focusing on MTBC reduction, reliability, and service quality.
• Analyze failures and conduct root cause analysis to eliminate recurring issues.
• Standardize processes, procedures, and technical best practices across all projects.
• Implement digital tools, remote diagnostics, and predictive maintenance practices.
• Track and improve quality metrics including defect rates, callbacks, and handover performance.
• Ensure lessons learned are captured and applied across the organization.

Educational Qualifications & Experience

• Bachelor’s degree in mechanical / electrical engineering
• NEBOSH Certification
• Minimum 10+ years in elevator/escalator industry or similar
• Strong experience in QHSE, quality control, and technical operations