Assistant Manager – Operations Auditor

Overview

• Audit Execution:
• Lead and deliver independent, risk-based operational audits across mall facilities.
• Process Evaluation:
• Identify process inefficiencies, control gaps, and operational weaknesses.

• Root Cause Analysis

• Perform detailed root cause assessments and recommend practical corrective actions.
• Reporting:
• Prepare high-quality audit workpapers, executive reports, and senior management presentations.
• Procurement Reviews:
• Assess tendering, bid evaluation, contract awards, and variation order approvals.
• Vendor Governance:
• Evaluate contractor KPI monitoring systems and vendor performance frameworks.
• CAPEX Oversight:
• Review project budget approvals, change management controls, and milestone sign-offs.
• Asset Capitalisation:
• Verify completion certification and updates to the central asset register.
• HSE Compliance:
• Review Civil Defence compliance, permit management, and emergency response planning.
• Incident Tracking:
• Evaluate safety incident management, investigation processes, and corrective actions.

• Hard FM Audits

• Soft FM Audits

• Monitor service quality for cleaning, landscaping, and pest control contractors.
• System Reviews:
• Audit utilization and user access for Yardi, Oracle ERP, and CAFM systems.
• Access Controls:
• Evaluate Joiner-Mover-Leaver (JML) processes and segregation of duties (SoD).
• Utility Management:
• Assess utility consumption reporting and tenant utility recovery processes.
• Revenue Protection:
• Review car park revenue collection, reconciliation, and cash handling controls.
• Security Operations:
• Assess restricted area access logs and asset safeguarding procedures.
• Tenant Lifecycle:
• Review tenant onboarding, shop inspections, and exit deposit controls.
• Fit-Out Management:
• Assess handover checklist controls and compliance against approved designs.
• Customer Experience:
• Evaluate complaint resolution timelines and Net Promoter Score (NPS) monitoring.
• Remediation Tracking:
• Monitor and verify the closure of previously raised audit observations. [1]