workday
Assistant Manager Operation
MassMutual
Hyderabad, IND
Full-time
Manager · 8–11 years experience
Onsite
Discovered 4 days ago
Role Overview
As the Assistant Manager, you will lead a team of 13–15 professionals, overseeing day-to-day operations and ensuring the delivery of core performance metrics including Turnaround Time (TAT), Quality, and other KPIs.
You will partner with leadership to drive productivity, maintain client satisfaction, and support strategic business objectives.
Full Job Posting
Qualifications
- Bachelor’s degree (non-technical).
- 8–11 years of experience in Operations, preferably in the US Insurance domain.
- Hands-on experience with insurance platforms and workflows.
- Exposure to all facets of operations management.
- Six Sigma certification or training preferred.
- Experience in transition management and process consulting is a plus.
- Why Join Us? We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard. Does this sound like a great fit? Apply today!
- Why Join Us?
- We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
- Does this sound like a great fit? Apply today!
Preferred Qualifications
- Six Sigma certification or training preferred.
- Experience in transition management and process consulting is a plus.
Responsibilities
- Lead and manage the US Insurance Operations team to meet and exceed performance targets.
- Monitor and review KPI metrics periodically; proactively address gaps.
- Analyze quality results and identify error trends for continuous improvement.
- Supervise, mentor, and develop team members to enhance performance and engagement.
- Identify root causes of defects and implement corrective actions.
- Develop and execute department-level and individual performance plans.
- Handle administrative responsibilities as assigned.
- Ensure effective inventory management during staffing fluctuations.
- Support business continuity planning and execution.
- Maintain high client satisfaction through consistent delivery of quality services.
- Collaborate with business owners to capture and understand process requirements.
- Maintain and update Standard Operating Procedures (SOPs) for all processes.
- Prepare and review daily, weekly, and monthly quality dashboards with onshore and offshore stakeholders.
- Adhere to company policies, employment terms, and directives related to work shifts, flexibility, and evolving business needs.
- Strong leadership and team management skills.
- Deep understanding of US Insurance platforms (Lifecomm, Vantage, Cyberlife).
- Expertise in Life Insurance, Annuities, and Retirement products.
- Proficiency in MS Office and advanced reporting/MIS capabilities.
- Excellent interpersonal and stakeholder management skills.
- Knowledge of Six Sigma methodologies (certified/trained preferred).
- Experience in performance appraisal and management systems.
- Skilled in escalation handling, change management, and transition planning.
- Familiarity with process consulting and operational excellence practices.
- Ability to manage operations during staffing challenges and ensure continuity.
- Open to working night shifts(US Time Zone).
About MassMutual
Insurance11718 employeesFounded 1851
Mutual U.S. life insurer providing life insurance, protection, retirement, and investment services to individuals, families, and businesses.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MassMutual
Executive Assistant
Springfield, USA
Discovered TodayFull-time
Accountant Associate II - Corporate Subsidiaries
Boston, USA
Discovered TodayFull-time
Investment Accounting Associate II - Alternative Investments
Boston, USA
Discovered TodayFull-time
Sailpoint Support Engineer
Hyderabad, IND
Discovered 2 days agoFull-time
Associate - Operations
Hyderabad, IND
Discovered 3 days agoFull-time
Account Management Specialist
Springfield, USA
Discovered 4 days agoFull-time
Investment Accounting Associate II - Derivatives
Boston, USA
Discovered 4 days agoFull-time
Suitability Principal
Springfield, USA
Discovered 4 days agoFull-time