Assistant Manager

The Supervisor is responsible for overseeing the daily operations of the medical bill review team, ensuring accuracy and efficiency in the review process. They provide guidance, support, and training to team members, monitor workflow and productivity, and help resolve any complex billing issues that arise. Additionally, the Supervisor collaborates with other departments to streamline processes and maintain compliance with all relevant regulations. Let me know if you need any further details or adjustments to this description.

Qualifications

Graduate. 3-6 years of experience

Responsibilities

Manage and deliver on client metrics KPI's SLA's
Monitor process performance reporting focus on improving quality of Agents/team
Develop plan for reducing attrition and improving employee within the team satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
Documented monthly performance review of Agents and Assistant Managers(Where assigned)
Executive half yearly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively
Drive reward and recognition activity for the team. Get participation and create enthusiasm
Drive process improvement using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement scope projects and involve relevant others. Create enthusiasm for the process
Ensure compliance with internal policies and procedures external regulations and information security standards
Ability to make sound judgments based on available information.
Integrate procedural changes into daily routine
Good written communication skills
Excellent comprehension and analytical skills
Strong data entry skills and attention to detail
Experience in using email and Web enabled applications
Participate in RFI/RFP proposals for new clients expansions client visits and demonstrate EXL values during such sessions