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Assistant Manager

Digitide Solutions
Mumbai, IND
Full-time
Manager · 3+ years experience
Onsite
Discovered Yesterday

Full Job Posting

Qualifications

  • Bachelor’s degree in Business, Finance, or related field.
  • Minimum 3 years of experience in collections or credit management.
  • Proven leadership experience supervising a small team.
  • Strong analytical skills with ability to interpret data and generate insights.
  • Excellent communication and negotiation abilities.
  • Knowledge of relevant collection laws and regulations.
  • Proficiency with CRM and Microsoft Office Suite, especially Excel.
  • Ability to work under pressure and meet tight deadlines.
  • Detail‐oriented with strong organizational skills.
  • Customer‐focused mindset and problem‐solving attitude.

Responsibilities

  • Supervise and coach a team of collection agents to meet daily and monthly recovery targets.
  • Monitor and analyze collection metrics, preparing regular performance reports for senior management.
  • Ensure all collection activities comply with local regulations and internal policies.
  • Handle escalated customer disputes and negotiate repayment arrangements.
  • Coordinate with sales and finance teams to resolve billing issues and improve cash flow.
  • Develop and implement process improvements to increase collection efficiency.
  • Conduct regular training sessions on best practices and compliance updates.
  • Maintain accurate records of collection activities in the CRM system.
  • Assist in budgeting and forecasting for the Collections department.
  • Participate in cross‐functional projects aimed at reducing delinquency rates.

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