Assistant Manager – Leasing and Property Management (retail)

Role Summary

Leasing & Property Management

• Implement leasing and property management strategies in alignment with management directives.
• Generate new leads, strengthen current relationships, qualify prospects, and conduct property viewings.
• Negotiate, prepare, and administer lease agreements while coordinating with internal teams to optimize leasing operations and maximize occupancy and revenue.
• Ensure all lease agreements, approvals, and documents are accurately prepared, reviewed, and maintained for annual audits.
• Ensure all leasing activities comply with contractual, legal, and regulatory requirements.
• Support the delivery of core and ancillary revenue streams across the portfolio.

Tenant Relations & Market Intelligence

• Build and maintain strong tenant relationships, addressing inquiries and resolving concerns to promote a positive tenant experience.
• Monitor competitor activity, market trends, and industry developments to support strategy and decision-making.
• Represent the Properties division with internal stakeholders, external partners, and relevant Local Authorities.

Reporting & Financial Support

• Deliver accurate and timely leasing, occupancy, and performance reports for management review.
• Support annual budget planning and ensure accuracy of rental payments, invoicing, and collections.
• Assist in managing default cases and litigation by coordinating with in-house legal teams and external entities.

Operational Excellence

• Ensure all operational activities adhere to approved systems, processes, and procedures.
• Support senior management with additional tasks and special projects as required.

People Management

• Set clear performance objectives and KPIs in alignment with business goals.
• Mentor, guide, and support team members to strengthen capabilities and enhance operational efficiency.
• Monitor team performance using structured performance management practices.
• Foster a results-driven, collaborative environment that encourages continuous improvement and professional growth.

Functional & Technical Competencies

• Proficiency in Microsoft Office Suite and property/lease management software.
• Strong understanding of market research, competitor analysis, and tenant relationship management.
• Solid knowledge of leasing processes, agreements, negotiations, and legal compliance.
• Excellent interpersonal, analytical, and communication skills.
• Client-centric mindset with strong multitasking and attention-to-detail capabilities.
• Ability to thrive in a fast-paced, team-oriented environment.

Experience & Qualifications

• Minimum **7+ years of experience** in **real estate**, **retail leasing**, or **property management support** roles.
• At least **3 years of experience leading small teams**, managing multi-site portfolios, larger budgets, or complex property operations.
• Proven experience in **leasing, tenant relations, negotiations**, and cross-functional coordination.