Assistant Manager – Learning & Leadership Development (UAE National)

About the Role

Capability Assessment & Learning Strategy Execution

• Conduct capability assessments and training needs analysis with P&C Business Partners and business leaders.
• Identify development priorities linked to leadership effectiveness and operational performance.
• Translate capability gaps into targeted learning interventions aligned with the enterprise learning strategy.

Learning Program Design & Delivery

• Design learning modules and deliver leadership capability leadership programs aligned with the enterprise learning framework defined by the Head of Learning & Development
• Facilitate learning experiences using adult learning principles, practical business scenarios, and operational case studies.
• Adapt learning content to reflect operational realities and leadership challenges in restaurant environments.
• Facilitate engaging classroom and virtual learning sessions for emerging leaders across Restaurant Support Centre functions and store operations, including Restaurant Managers, Assistant Managers, and junior leadership levels.
• Drive capability development for store leadership and junior leaders in the Restaurant Support Centre through structured leadership programs and practical learning interventions.

Program Planning & Execution

• Develop learning plans and program calendars aligned with enterprise learning priorities.
• Manage end-to-end program execution including scheduling, participant management, and delivery.
• Ensure consistent implementation of learning initiatives across markets.
• Coordinate training schedules, participant communication, and program logistics to ensure smooth program delivery.
• Track participant attendance, completion rates, and follow-up actions to support effective program rollout.

Experiential Development

• Integrate experiential learning into development programs through practical exercises, real business projects, and workplace application.
• Encourage leaders to apply learning within their teams to strengthen leadership behaviors and operational effectiveness.

Learning Content & Digital Platforms

• Manage learning content within the Learning Management System.
• Maintain and update digital learning materials to ensure accessibility and relevance across markets.
• Deploy digital learning solutions that support scalable development.

Learning Impact & Measurement

• Evaluate the effectiveness of learning initiatives and measure their impact on leadership capability and operational performance.
• Track program outcomes, participant progress, and behavioral change indicators.
• Collect training feedback and participation data to support continuous improvement of learning programs.
• Provide insights and recommendations to improve future learning interventions.

Business & Stakeholder Partnership

• Partner with P&C teams and business leaders to ensure development initiatives address real capability needs.
• Maintain close collaboration with operational leaders to align learning initiatives with business priorities and leadership expectations.
• Drive the implementation of enterprise learning initiatives and capability programs across markets.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
• 4–6 years of experience in Learning & Development with demonstrated experience designing and delivering capability development initiatives.
• Experience working with operational or frontline workforces such as retail, hospitality, or restaurant environments is preferred.
• Familiarity with Learning Management Systems (preferably Oracle LMS) is desirable.
• Experience working in multi-market or large operational organizations is an advantage.

Key Skills

• Learning program design and facilitation
• Capability needs analysis
• Experiential learning design
• Training program management
• Stakeholder engagement and collaboration
• Strong planning and organizational skills
• Ability to manage multiple learning initiatives simultaneously