Assistant Manager - Learning & Development

Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan

Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members

Initiate, coordinate, deliver and follow-up on all training activities within the hotel

Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry

Update and maintain accurate records of training activities and participant information

Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized

Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees

Share responsibilities for the integration and orientation process of new hires

Assist with the implementation of new policies, procedures, and standards

Prepare and submit training reports

Maximize learning by providing a creative and efficient environment in the delivery of training sessions

Bachelor’s Degree in Human Resources Management / Hotel Management

Minimum 3 years of training/facilitation experience

Excellent reading, writing and oral proficiency in English language

Proficient in MS Excel, Word, & PowerPoint

Strong leadership, interpersonal and negotiation skills

Excellent communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Strong leadership, interpersonal and training skills

Good communication and customer contact skills