Assistant Manager - In Room Dining (IRD)

Company Description

Job Description

• The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Act as liaison between servers, guests, and kitchen.
• Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies
• Oversee guest selection and ensure proper placement and distribution
• Responsible for Shift staffing and table dressing area
• Supervise tabletop presentation for meal service
• Floor presence during shift, greeting and interaction with guests
• Prepare shift schedules according to Hotel occupancy and special functions
• Handle and resolve constructive guest feedback
• Complete menu knowledge
• May assist in other F&B outlet when needed
• Maintain inventory of equipment, linen and other supplies
• Monitor and control POS system with regards to guest checks and hotel reports
• Assume additional responsibilities in Restaurant Manager's absence
• Other duties as required

Qualifications

• Excellent customer service skills are required.
• Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment
• Clear & concise written and verbal communication skills in English are required.
• Must be proficient in Microsoft Office, namely Word and Excel.
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.
• Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.