Assistant Manager – Hotel Sales

Role Overview

Sales Channel and Partnerships

• Manage the end-to-end hotel sales channel and drive sales through concierge desks, travel desks, DMC-operated desks, and hotel guest-facing teams.
• Track monthly sales performance, identify trends, and provide recommendations to management.
• Select hotel prospects based on guest mix, source-market potential, yield, and volume.
• Build partner relationships, conduct visits and sales meetings, and develop new UAE hotel partnerships.
• Train hotel and concierge teams; keep partners updated on offers, products, destination news, and attraction updates.

Marketing and Operations

• Coordinate digital and printed collateral with hotel marketing teams and Miral B2B Marketing; improve visibility across hotel guest touchpoints and points of sale.
• Work with Mobility on complimentary bus-service utilization and provide feedback on routes, schedules, partner needs, and conversion opportunities.
• Maintain partner details, activity updates, and sales opportunities in the CRM.
• Recommend cost-effective process improvements and support the Head of Sales with action plans, performance tracking, commercial initiatives, and projects.
• Coach, guide, and appraise direct reports where applicable; support team performance with objectives and feedback.

Education, Experience and Qualifications

• Bachelor’s degree in business administration, sales, marketing, hospitality management, tourism, or a related field.
• Fluent spoken and written Arabic and English; able to conduct business discussions, presentations, and training in both languages.
• Valid UAE driving licence and at least three years of proactive sales experience in the UAE.
• Experience in hotel sales, tourism, attractions, DMCs, travel trade, or hospitality-related sales.
• Experience in account management, business development, field sales, commercial agreements, partnerships, or sales performance initiatives.
• Understanding of hotel operations, concierge services, travel desks, and guest-facing sales.
• Strong communication, relationship-building, presentation, negotiation, influencing, planning, organization, and multitasking skills.
• Proficient with Microsoft Office, including PowerPoint, Excel, and Word, and CRM platforms.

Desirable

• Russian language proficiency is a strong advantage.