Assistant Manager - Enterprise Sales - Express Logistics

Role focus

Sales growth and customer accounts

• Plan market identification, promotions, and activations using primary market data.
• Grow existing customers through account management and retention, and acquire new profitable customers.
• Forecast annual, quarterly, and monthly sales goals and build short- and long-term growth plans.
• Develop target customer lists and penetrate priority accounts; build relationships with customer stakeholders and senior management.
• Create a positive onboarding experience and manage the customer lifecycle after onboarding.

Commercial and market responsibilities

• Map the regional market, maintain customer intelligence, and monitor market and competitor activities.
• Understand customer priorities, challenges, and initiatives and translate them into opportunities and value-added relationships.
• Handle billing and payment collection; negotiate, maintain, and update tariffs on the tariff management and shipment booking portal.
• Finalize contracts and SLAs for key clients, conduct MBRs and QBRs for critical customers, and report relevant market information.
• Consult senior-level management on business trends to help develop new services and products.

Requirements

• Ability to drive profitable business growth and meet budgeted sales targets.
• Ability to develop new customers and grow existing accounts through account management and retention.
• Market knowledge and ability to map the territory, identify opportunities, and maintain customer and competitor intelligence.
• Ability to build relationships with customer stakeholders, including senior management, and understand their business priorities.
• Ability to negotiate tariffs and contracts, and establish SLAs aligned with customer goals.