Assistant Manager-Digital Transformation-CIBG OPS.Injaz - Corporate - Mashreq Matrix Unit.Operations Group

1 Job Title

Direct Supervisor

2 Job Purpose

• To lead successful implementation of Enhancements and Transformation initiatives across OBDX, OBPAY, OBVAM, OBLM platforms, Mind Gate application.
• Identify ways to reduce Cost by improving operational efficiency, and Innovation.
• Work with key stakeholders i.e Technology, Product to ensure seamless implementation of Enhancements.
• Design, test and sign off the Corporate Service Hub Project.
• Act as SPOC for Neo Corp implementation in NY, Oman, India.
• Review BRD’s and FSD’s and recommend to senior management for sign off.
• Identify critical defects and ensure timely escalation to management.
• Test and implement DigiTB – collection system across IBG countries.
• To guide & support the functioning of Neo Corporate, , FI Online, Supply Chain Finance (SCF) and Cash Management Implementation -Collections.

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4 Key Result Areas

• To lead successful implementation of Enhancements and Transformation initiatives across OBDX, OBPAY, OBVAM, OBLM platforms, Mind Gate application.
• Identify ways to reduce Cost by improving operational efficiency, and Innovation.
• Work with key stakeholders i.e Technology, Product to ensure seamless implementation of Enhancements.
• Design, test and sign off the Corporate Service Hub Project.
• Review BRD’s and FSD’s and recommend to senior management for sign off.
• Identify critical defects and ensure timely escalation to management.
• Test and implement DigiTB – collection system across IBG countries.
• - Stakeholder management – customers, RM’s, GTB Product / Sales teams, Technology, vendors.
• - Implement and execute digital strategy & change management plan for International and Corporate Banking groups - Oman, India, United Kingdom, Hong Kong and USAReview BRD’s, Approach Notes within agreed timelines.
• Review and recommend designs / solutions for defects.
• Agree on delivery date of defects based on the criticality.
• Recommend to Management for Sign off on UAT’s / Regression / Sanity testing of initiatives rolled out.
• Lead and work with cross function team on conducting business analysis, data analysis, diagnostic activities in order to innovate / design / complete enhancements
• Ensure effective communication on Project deliveries by working with Channel / Segment and Product owner.
• Use specialised knowledge and/or experience of business areas or products to ensure all relevant information is available to guide design and implementation of the project.
• Guide and Support team members on UAT and Go live / Implementation in order to impact Cost, Sales and Migration goals
• Review user manuals and training materials to enable successful implementation of transformation initiatives.
• To guide & support the functioning of Neo Corporate, , FI Online, Supply Chain Finance (SCF) and Cash Management Implementation -Collections.
• 5 Operating Environment, Framework and Boundaries, Working Relationships- Member of the development/implementation team (including off-shore) managing projects and IT initiatives
• Interacts with project stakeholders from business, enabling units and 3rd party representatives.
• Work with team members participating in shadowing and training activities..
• Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting
• Ensure management is informed of risks, issues, project/activity status, and team accomplishment.

• 6 Problem Solving

• Work on Innovation projects to address internal and external challenges.
• Perform root cause analysis & tracking to closure of incidents on the team applications.
• Recommend solutions to systems or process obstacles.

7 Decision Making Authority & Responsibility

• Ensure operational change, incident and problem management processes are performed
• Negotiate with 3rd parties toward the best outcome for the project and organisation (non-financial aspects)

8 Knowledge, Skills and Experience

• Expertise on Corporate Banking Operations – Corporate Online Banking, Cash Management and Correspondence Banking Relationship.
• Ability to lead and support diverse teams drawing on different skills to enable strong team results.
• Excellent understanding of workflow streams, Core Banking system and other banking applications to work on Innovation projects.
• Business and technical experience in the financial services domain.
• 10 years of experience in corporate banking operations – E2E onboarding and maintenance and project management platforms.
• Strong organization and presentation capability

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