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Assistant Manager

Belron
Châteauguay, CAN
Full-time
Manager · 1+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Who You Are

  • A customer-centric, people-first leader passionate about service excellence, coaching, and performance results.
  • A values-driven professional who leads with care, collaboration, integrity, and accountability.
  • Experienced in leading teams, managing performance, and overseeing daily operations (1+ years in a leadership role).
  • Sales-oriented with a track record of driving revenue in dynamic, customer-facing environments.
  • Energized by high-interaction roles that build strong customer relationships every day.
  • A strong communicator and motivator who inspires confidence and teamwork.
  • Adaptable, solution-focused, and thrives when tackling new challenges.
  • Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset.
  • Why Belron Canada will bring out your best:
  • You will be able to see the results of your work and are given the opportunity to try new things.
  • Forget unpredictable schedules and long hours. We have a life and know you have one too.
  • Our comprehensive benefits and pension package starts on your first day of employment.
  • We are a growing organization where opportunities for advancement, training, and skill-development are always coming up. We know job applications can be time-consuming and your time is important to us. That is why no cover letter is required in your application, making the process quick and easy.
  • You can make a difference. You can bring out your best.
  • We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
  • Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
  • Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
  • If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Responsibilities

  • Lead as the face of the Service Centre, delivering exceptional, care-driven customer experiences.
  • Coach and support the team in identifying customer needs and applying value-based selling to reach business goals.
  • Build and sustain a customer-first culture for both internal and external stakeholders.
  • Champion local marketing and community initiatives that strengthen brand presence and engagement.
  • Develop a high-performing, accountable team through ongoing coaching, clear expectations, and recognition.
  • Foster a supportive, collaborative environment where people are motivated and empowered to succeed.
  • Model our core values—collaboration, integrity, care, and accountability—in every interaction.
  • Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency.
  • Oversee adherence to safety, operational, and customer experience standards.
  • Lead workflow management, problem-solving, and escalation handling to ensure smooth daily operations.

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