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Assistant Manager - Branch Operations - Freight Forwarding

DP World
Maharashtra, IND
Full-time
Manager
Onsite
Discovered 5 days ago

Full Job Posting

Operational Management

  • Coordinate end-to-end import and export operations, ensuring timely shipment execution and delivery.
  • Monitor shipment milestones, documentation, customs clearance and pending activities.
  • Resolve operational issues and ensure adherence to customer SOPs and SLAs.

Customer Management

  • Address customer queries and operational escalations within agreed timelines.
  • Maintain service quality through effective communication and timely resolution of issues.

Cost & Performance Management

  • Monitor operational costs, productivity and resource utilization.
  • Ensure timely job closure, billing coordination and cost control.

Vendor Management

  • Coordinate with shipping lines, airlines, transporters, CHAs and other service providers.
  • Monitor vendor performance and resolve service-related issues.

Compliance & Process Management

  • Ensure compliance with company policies, customer SOPs and regulatory requirements.
  • Maintain accurate documentation and drive process improvements.

Cross-Functional Coordination

  • Coordinate with Sales, Finance, Customer Service and overseas offices for seamless operations.
  • Support customer onboarding, business handovers and operational feasibility assessments.

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