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Assistant Manager

exl Service.com (India) Private Limited
Kerala, IND
Full-time
Manager · 6–9 years experience
Hybrid
Discovered 1 weeks ago
sap

Full Job Posting

Qualifications

  • Bachelor’s degree in Commerce, Finance, Accounting
  • 6–9 years of experience in Cash Application, Accounts Receivable, or O2C/I2C operations.
  • Strong knowledge of end-to-end Cash Application and AR processes.
  • Hands-on experience with SAP, along with good Excel and analytical skills.
  • Experience in team handling and operational performance management.
  • Good understanding of SLA/KPI management, reconciliations, controls, and month-end activities.
  • Strong problem-solving, stakeholder management, and communication skills.
  • Exposure to lockbox and automated cash application solutions is preferred.
  • Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.

Responsibilities

  • Manage day-to-day Cash Application operations and ensure timely and accurate processing.
  • Monitor SLAs, KPIs, productivity, quality, and operational performance.
  • Review and drive resolution of unapplied/unidentified cash, payment exceptions, and reconciliation issues.
  • Oversee bank, customer account, and month-end reconciliations.
  • Manage, coach, and support team members to achieve performance targets.
  • Handle operational escalations and coordinate with Collections, Billing, Credit, Treasury, and other stakeholders.
  • Conduct root-cause analysis for recurring issues and implement corrective actions.
  • Ensure adherence to process controls, SOPs, and compliance requirements.
  • Prepare and review operational reports, dashboards, and management updates.
  • Identify and drive process improvement, standardization, automation, and productivity initiatives.
  • Support transitions, process migrations, and new scope onboarding as required.

Preferred Qualifications

  • Exposure to lockbox and automated cash application solutions is preferred.
  • Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.

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