Assistant Manager
About the Role
Assistant Manager – Cash Application with 6–9 years of experience in Accounts Receivable/O2C operations. The role requires strong expertise in cash application, reconciliations, SAP, operational governance, team management, stakeholder communication, and driving process improvements and automation.
Key Skills for This Role
Full Job Posting
Qualifications
- Bachelor’s degree in Commerce, Finance, Accounting
- 6–9 years of experience in Cash Application, Accounts Receivable, or O2C/I2C operations.
- Strong knowledge of end-to-end Cash Application and AR processes.
- Hands-on experience with SAP, along with good Excel and analytical skills.
- Experience in team handling and operational performance management.
- Good understanding of SLA/KPI management, reconciliations, controls, and month-end activities.
- Strong problem-solving, stakeholder management, and communication skills.
- Exposure to lockbox and automated cash application solutions is preferred.
- Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.
Responsibilities
- Manage day-to-day Cash Application operations and ensure timely and accurate processing.
- Monitor SLAs, KPIs, productivity, quality, and operational performance.
- Review and drive resolution of unapplied/unidentified cash, payment exceptions, and reconciliation issues.
- Oversee bank, customer account, and month-end reconciliations.
- Manage, coach, and support team members to achieve performance targets.
- Handle operational escalations and coordinate with Collections, Billing, Credit, Treasury, and other stakeholders.
- Conduct root-cause analysis for recurring issues and implement corrective actions.
- Ensure adherence to process controls, SOPs, and compliance requirements.
- Prepare and review operational reports, dashboards, and management updates.
- Identify and drive process improvement, standardization, automation, and productivity initiatives.
- Support transitions, process migrations, and new scope onboarding as required.
Preferred Qualifications
- Exposure to lockbox and automated cash application solutions is preferred.
- Experience in RPA, process improvement, Lean/Six Sigma, or transformation initiatives will be an added advantage.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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