Assistant Learning & Development Manager

Company

Training tools and administration

• Compile and update technical training manuals and tools with the Area Director of Learning & Development.
• Apply corporate talent strategy and support yearly supervisory performance reviews with People & Culture.
• Organize training certificates and confidentially report departmental problems or conflicts.
• Analyze guest questionnaire feedback and compile corrective or improvement measures.
• Compile course requirements, attendance, inspection reports, and on-the-job observations.
• Maintain course materials and current job descriptions for departmental trainers, adapting them to operational needs.
• Advise supervisors and employees on training matters and prepare monthly training, quality, and business reports.
• Coordinate employee file updates, annual development plans, quality reporting, and action-plan implementation.

Training delivery

• Train in-house departmental trainers and coordinate internal technical training and courses for department heads and supervisors.
• Establish monthly departmental training schedules and coordinate training with the General Manager, department heads, and Area Director.
• Oversee property induction programs, ensure completion of the company training matrix, and evaluate and update training initiatives.
• Identify development partners, drive e-learning, and follow up with external course participants to ensure workplace application.

Quality assurance

• Lead quality planning and the quality assurance committee, including hiring, skill development, and performance management.
• Set quality objectives, conduct monthly quality meetings, and monitor guest feedback and staff performance.
• Review brand compliance assessments and ensure required departmental action plans are implemented.
• Identify quality-related training needs, deliver training, gather data, and produce monthly statistical reports.
• Conduct internal audits and inspections, coach and motivate staff, and promote quality and performance improvement.

General duties

• Keep hotel management and supervisors informed about important operational events and news.
• Follow relevant operational standards and Learning & Development objectives, exchange technical knowledge with corporate colleagues, and use TrustYou and quality-related systems.
• Perform special projects and other duties assigned by management.

Qualifications

• 2–3 years’ experience in L&D, HR, or training coordination within hospitality.
• Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, Hospitality Management, or a related field.
• Trainer certification or equivalent expertise in adult learning, instructional design, and facilitation.
• Experience designing, delivering, and evaluating L&D programs and leading teams.
• Strong communication, interpersonal, innovation, and industry-trend awareness skills.

Additional qualifications

• Customer-related experience is an asset.
• Ability to work under pressure in a fast-paced environment and work cohesively with colleagues.
• Excellent communication skills and professional presentation.