Assistant Learning & Development Manager

Company and property

Talent development and learning

• Implement corporate talent development programmes, policies, and brand standards; develop and execute the annual plan aligned with business and operational priorities.
• Conduct Talent Development Needs Analysis with department heads and design tailored learning initiatives for hotel and outsourced team members.
• Develop learning pathways, curricula, blended solutions, leadership development, service excellence, technical skills, and compliance training.
• Implement orientation and onboarding programmes and lead brand-specific learning programmes.

Training delivery and service excellence

• Coordinate cross-training and support department heads with colleague development through workplace coaching.
• Use training, coaching, observation, and on-the-job learning to embed departmental SOPs, service standards, and the Sequence of Service.
• Identify capability and service gaps using observations, audits, guest feedback, mystery shopper results, and performance metrics; support targeted improvement plans.
• Evaluate learning transfer, workplace application, and business impact to improve learning solutions and operational performance.

Trainer and career development

• Manage the Departmental Trainer programme, including selection, development, certification, and ongoing performance.
• Coordinate Train-the-Trainer programmes; monitor workplace learning and on-the-job training plans, calendars, and monthly reports.
• Support career development, succession planning, leadership pathways, performance development, and individual development plans.

Operations, systems, and reporting

• Track needs-analysis action plans and manage the annual talent development calendar and departmental training plans.
• Manage the Learning Management System, brand learning platforms, digital learning tools, learning records, certifications, compliance tracking, and reporting.
• Coordinate training venues, materials, communications, purchase requests, and budget administration.
• Maintain documentation, support regulatory requirements and audits, and evaluate learning through feedback, assessments, observations, and KPIs.

Qualifications

• Bachelor's degree in Human Resources, Hospitality Management, Education, or a related field.
• At least 3 years of Learning & Development experience; hospitality experience is preferred.
• Strong facilitation, presentation, and instructional design skills; knowledge of adult learning principles and modern training methodologies.
• Familiarity with Learning Management Systems and training analytics.
• Excellent communication, interpersonal, and organizational skills; passion for people development and service excellence.