Assistant Key Account Manager - Virtual Bancassurance HDFC

Location: Chandigarh

Experience: 3 - 5 Years

Job Type: R

Openings: 1

A Position Overview

Assistant Key Account Manager – HDFC Asset Channel

HDFC Relationship Channel

AM

304

B Organizational Relationships

Area Manager

C Job Dimensions

HDFC Bank Relationship

HDFC Bank Relationship Supervisors

D Key Result Areas

Key contributions

Frequency

Prepare training material for New Phone Bankers

Certification/ Motivation of Phone bankers

Timely Completion of training

Coaching callers based on quality scores for improvement

Training to improve sales

Daily / Monthly

Ensure Quality Lead generation from the Phone Banker

Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines

Timely feedback to caller

Collect customer feedback and review scripts regularly

Conducting Monthly certifications for the unit to assess product/process/ system.

Analyze the training requirements bases the feedback shared.

Prepare the Quality MIS

Ensure the MIS is published to the relevant stakeholders on time.

Daily/ Weekly/ Monthly

Assist in preparation of process notes or system requirements

Projects to improve overall lead quality

E Skills Required

Good Knowledge of MS Office / MS Excel

Essential

Desired

At least 3-5 years of experience in call centre industry, in Quality / Training process.

Any industry