Assistant IT Officer

Role overview

Key responsibilities

• Provide first- and second-line IT support and resolve hardware, software, network and access issues.
• Manage service desk requests and incidents through resolution within agreed service levels.
• Install, configure and maintain computers, mobile devices, printers, peripherals and other IT equipment.
• Administer user accounts, permissions, email accounts and business application access.
• Support Microsoft 365, Windows operating systems, cloud services and organisational systems.
• Monitor IT systems, networks and security controls and escalate complex issues when required.
• Assist with updates, software deployments, backups, disaster recovery and business continuity procedures.
• Maintain records of assets, licences, configurations, incidents and support activity.
• Help implement cybersecurity policies covering endpoint protection, password management and access control.
• Provide user guidance and technical advice, coordinate with suppliers and contribute to IT projects.

Required experience and skills

• Previous experience in an IT support, IT technician, service desk or IT officer role is required.
• Strong knowledge of Windows operating systems, Microsoft 365 and common business applications is required.
• Practical understanding of hardware, networking, Wi-Fi, printers and mobile devices is required.
• Experience administering user accounts, permissions and identity management is required.
• Awareness of IT security principles, data protection and secure technology practices is required.
• Experience using service desk or ticket management systems is required.
• Strong troubleshooting, problem-solving, communication, customer service and organisational skills are required.
• The ability to explain technical information to non-technical users and work independently or collaboratively is required.

Desirable qualifications

• A relevant qualification in information technology, computer science or a related subject is desirable.
• CompTIA A+, Network+ or Security+ certification is desirable.
• Microsoft certification, such as Microsoft 365 Fundamentals, is desirable.
• ITIL Foundation certification or experience with IT service management processes is desirable.
• Experience supporting cloud-based systems, virtual environments or network infrastructure is desirable.

What BSM offers

• The role includes opportunities for professional development and technical training.
• The position offers a collaborative environment, varied technology projects and scope to develop technical expertise.