Assistant ICT Engineer

Job Purpose

Technical Support

• Provide first-line technical support to staff and students for hardware, software, network, and classroom technology issues.
• Assist in diagnosing and resolving ICT-related incidents in a timely and professional manner.
• Log, monitor, and update support requests through the school's ticketing or service management system.
• Escalate complex technical issues to the ICT Engineer or relevant support teams as required.

Ict Systems And Infrastructure

• Support the maintenance and operation of the school's ICT infrastructure, including desktops, laptops, printers, interactive displays, telephony systems, and audiovisual equipment.
• Assist with the installation, configuration, and deployment of computer hardware, software, and peripheral devices.
• Support the monitoring and maintenance of network connectivity, Wi-Fi access points, and classroom technology.
• Assist with routine system checks, updates, and preventative maintenance activities.

Educational Technology Support

• Ensure classroom ICT equipment is operational and ready to support teaching and learning activities.
• Provide support during school events, examinations, assemblies, and presentations requiring ICT or audiovisual equipment.
• Assist staff with the effective use of school-approved digital platforms and educational applications.
• Support the setup and maintenance of learning technologies used across the school.

Asset Management And Compliance

• Maintain accurate records of ICT equipment, software licenses, and inventory.
• Assist with asset audits and stock management activities.
• Support the implementation of ICT policies, procedures, and security standards.
• Assist in ensuring compliance with GEMS ICT governance and data protection requirements.

Information Security And Safeguarding

• Support the implementation of cybersecurity measures, including antivirus updates and user access management.
• Promote safe and responsible use of technology within the school environment.
• Report safeguarding, e-safety, or cybersecurity concerns in accordance with school policies and procedures.
• Assist in ensuring ICT systems support a secure and safe learning environment for students.
• Health and Safety
• Ensure ICT equipment is maintained and used in accordance with health and safety requirements.
• Support safe installation and relocation of ICT equipment when required.
• Maintain a safe and organised ICT workspace and storage area.

Qualifications & Experience

• Bachelor’s degree in Computer Science or a related field.
• Minimum of five (2) years of hands-on experience in managing and maintaining ICT infrastructure, preferably within a school environment.
• Strong communication skills, keen attention to detail, and effective technical problem-solving abilities.
• Capable of multitasking and working efficiently under pressure during peak periods.
• GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff.
• A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.