Assistant Housekeeping Manager - Training

Overview

Key Responsibilities

• Support the planning, coordination, and delivery of housekeeping training programs in line with the luxury service standards of Raffles Doha and Fairmont Doha.
• Assist in onboarding and training housekeeping colleagues, ensuring a strong understanding of brand standards, operational procedures, and guest service excellence.
• Conduct on-the-job training, coaching sessions, and performance follow-ups to support continuous colleague development and operational consistency.
• Monitor housekeeping operations to ensure cleanliness, presentation, and service quality consistently meet the expectations of both brands.
• Collaborate closely with Housekeeping leadership to identify training needs and implement development initiatives that enhance team performance and engagement.
• Ensure all housekeeping colleagues maintain proper knowledge of guest room standards, public areas, health & safety procedures, and luxury service protocols.
• Support quality assurance initiatives through regular inspections, audits, and feedback sessions to maintain exceptional operational standards.
• Coordinate with Front Office, Engineering, Laundry, and other departments to ensure seamless communication and efficient service delivery.
• Promote a culture of professionalism, teamwork, and continuous improvement across the Housekeeping department.
• Assist in maintaining accurate training records, attendance documentation, and departmental reports in line with company policies and procedures.
• Handle colleague inquiries and operational concerns with professionalism, discretion, and a solution-oriented approach.
• Ensure compliance with all hotel policies, brand standards, hygiene regulations, and health & safety requirements.
• Contribute to creating a positive and engaging work environment while upholding the elegance, warmth, and service excellence synonymous with Raffles & Fairmont Doha.