Assistant General Manager
Skills
About This Role
Overview
Execute daily shifts to company SOPs, ensuring consistency, timeliness, and mise en place readiness.
Operate cost effectively within approved budgets; support GM in cost control, labor scheduling, inventory, and cash handling.
Help develop and implement business strategies and promotions that maximize revenue, seat utilization, and productivity.
Coordinate closely with the kitchen on menu availability, dietary needs, pacing, and specials.
Oversee reservations, waitlist, and floor plans to optimize turn times and guest flow.
Prepare and present daily shift reports; escalate issues and propose solutions to the GM.
Support restaurant administration (timekeeping approval, petty cash checks, incident logs, stock counts).
Assist and carry out tasks assigned by the General Manager and leadership.
Maintain service goals and Forbes 5 Star standards; conduct table touches and follow ups.
Handle complaints and recovery promptly to guest satisfaction, involving the GM when appropriate.
Provide personalized service to VIPs and Media guests, coordinating with PR/VIP Services as needed.
Provide day to day supervision, direction, and coaching to supervisors, captains, and service teams to achieve department goals.
Work with the Food & Beverage Trainer and GM to schedule training plans and maintain updated SOPs.
Adhere to Company policies, Code of Conduct, and maintain a professional appearance at all times.
Follow health & safety and food hygiene standards; champion safe work practices.
Participate in sustainability initiatives (reduce, re use, recycle).
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