Assistant General Manager

Location: Daytona Sandown Park, More Lane, Esher, Surrey, KT10 8AN Department: Venue Operations Reporting to: General Manager Hours: Full-time, Permanent

Are you an experienced manager, supervisor, or team leader looking for your next challenge? As Assistant General Manager at Daytona Sandown Park, you'll play a key role in the day-to-day running of the venue, supporting the General Manager, leading teams across the business, and helping ensure every customer receives a safe, professional, and memorable experience.

Take on a senior leadership role at a busy outdoor motorsport venue

Work closely with the General Manager and wider management team

Lead and develop teams across a fast-paced operational environment

Play a key role in customer experience, safety, and venue performance

Varied role combining operations, people management, administration, and event delivery

Full product and service training provided

Clear opportunities for development and progression within Daytona

Daytona is the UK's leading karting operator, delivering one of the most authentic motorsport experiences available in arrive-and-drive karting. From championship-winning DMAX race karts and iconic endurance events to corporate experiences and junior driver development, Daytona provides unrivalled racing opportunities for drivers of all levels.

Daytona Sandown Park is a long-established outdoor karting venue operating in a fast-paced, customer-focused environment. Quality, consistency, and teamwork are at the heart of everything we do, ensuring every customer receives a safe, professional, and memorable experience.

As Assistant General Manager, you will support the General Manager in the day-to-day operation of the venue and take responsibility for the business in their absence. You will oversee operational standards, support and develop teams, ensure company procedures are followed, and help deliver exceptional customer experiences across all areas of the venue.

This role requires a confident leader who can communicate effectively, make sound decisions under pressure, and maintain high standards of safety, service, and presentation.

Support the General Manager in the day-to-day running of the venue

Take responsibility for venue operations in the absence of the General Manager

Ensure the venue is operational, safe, and presented to Daytona standards at all times

Support the delivery of race events, customer bookings, and operational activities

Work closely with department managers to ensure the smooth running of the business

Lead, motivate, train, and support venue team members

Assist with recruitment, onboarding, and staff development

Ensure company procedures, standards, and expectations are communicated and followed

Promote a positive team culture and lead by example

Deliver exceptional customer service standards across the venue

Ensure customers receive a welcoming, professional, and memorable experience

Support venue performance through effective planning and team management

Build and maintain strong relationships with suppliers, customers, and stakeholders

Ensure compliance with company policies, procedures, and operational regulations

Support completion and submission of staff documentation and administrative requirements

Ensure daily set-up and close-down procedures are completed effectively

Maintain high standards of health & safety, presentation, and operational compliance

Experience in a management, supervisory, or team leadership role

Strong organisational, motivational, and people-management skills

Excellent verbal and written communication skills

Ability to lead by example and engage teams effectively

Confident, professional, and customer-focused approach

Strong problem-solving and decision-making abilities

Experience working in a fast-paced operational environment

Computer literate, including Microsoft Office

Motorsport, leisure, hospitality, or events experience would be advantageous

Flexible availability, including evenings and weekends