workday
Assistant General Manager- Centralized Title Unit
Copart
Gastonia, USA
Full-time
Manager · 5+ years experience
Onsite
Discovered 3 weeks ago
excel
Role Overview
The CTU Manager leads the daily operations of Copart's Centralized Title Unit (CTU), overseeing title processing for a single location while ensuring compliance, accuracy, productivity, and exceptional customer service.
This role is responsible for leading and developing the CTU team, driving operational improvements, and partnering with cross-functional leaders to support business objectives and maintain regulatory compliance.
Key Skills for This Role
excel
Full Job Posting
Key Responsibilities
- Lead the day-to-day operations of the CTU, ensuring timely and accurate processing of vehicle titles and ownership documents.
- Manage, coach, and develop Title Supervisors and Title Specialists, establishing clear performance expectations and accountability.
- Monitor productivity, quality, turnaround times, backlog, and service level metrics; implement process improvements to increase efficiency and accuracy.
- Ensure compliance with federal, state, and company title processing requirements while minimizing operational risk.
- Partner with Regional Operations, Yard Leadership, Finance, Legal, Compliance, IT, and Employee Relations to resolve complex title issues and support business initiatives.
- Analyze operational metrics, identify trends, and develop action plans to improve performance and customer satisfaction.
- Lead staffing, workload planning, employee engagement, and performance management activities.
- Support system enhancements, process standardization, and continuous improvement initiatives across the CTU.
Qualifications
- Bachelor's degree in Business Management, or related field, or equivalent experience.
- 5+ years of leadership experience, preferably in title operations, automotive, logistics, financial services, or a high-volume operational environment.
- Demonstrated experience leading teams, improving processes, and managing operational performance.
- Strong knowledge of vehicle title processing, regulatory compliance, and customer service principles preferred.
- Excellent leadership, communication, problem-solving, and analytical skills.
- Proficient with Microsoft Office, particularly Excel. Experience with Workday or title management systems is a plus.
- Core Competencies
- Leadership • Operational Excellence • Customer Focus • Compliance • Continuous Improvement • Accountability • Collaboration • Change Management • Problem Solving • Results Driven
- Working Conditions
- Office-based position with occasional travel to supported locations. Must be able to manage multiple priorities in a fast-paced, deadline-driven environment.
- Pay: $69,902 - $78,599
- Benefits Summary:
- · Medical/Dental/Vision
- · 401k plus a company match
- · ESPP - Employee Stock Purchase Plan
- · EAP - Employee Assistance Program (no cost to you)
- · Vacation & Sick pay
- · Paid Company Holidays
- · Life and AD&D Insurance
- · Discounts
- Along with many other employee benefits.
- At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
- E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-verify Participation
- Right to Work
- Leadership
- Operational Excellence
- Customer Focus
- Compliance
- Continuous Improvement
- Accountability
- Collaboration
- Change Management
- Problem Solving
- Results Driven
About Copart
Wholesale & Distribution11600 employeesFounded 1982
Global provider of online vehicle auction and remarketing services.
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