Assistant Front Office Manager
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Key skills for this role
About the Role
KBBO Group, established in 2008, is a diversified holding company headquartered in the UAE with operations across the Middle East, Europe, and the United States.
Key Skills for This Role
Full Job Posting
Company Description
KBBO Group, established in 2008, is a diversified holding company headquartered in the UAE with operations across the Middle East, Europe, and the United States.
The Group’s portfolio spans education, food and retail, healthcare, information technology, real estate, and financial services, offering team members exposure to multiple high-impact sectors.
KBBO Group increasingly focuses on innovative fields such as education and technology that support sustainable economic development.
Its investment strategy is aligned with Abu Dhabi Vision 2030 and the UAE Plan 2021, positioning the company as a key contributor to the region’s long-term growth.
Role Description
This is a full-time, on-site Assistant Front Office Manager role based in Dubai.
The Assistant Front Office Manager supports the Front Office Manager in overseeing daily reception and front desk operations, ensuring a professional, welcoming, and efficient experience for visitors, clients, and internal stakeholders.
Responsibilities
include supervising front office staff, managing schedules and workflows, and ensuring that reception, switchboard, and visitor management processes run smoothly.
The role coordinates meeting room bookings, visitor access, and office logistics, while maintaining high standards of service, cleanliness, and safety in front-of-house areas.
The Assistant Front Office Manager also handles escalated inquiries or complaints, prepares basic reports on front office performance, and collaborates with HR, facilities, and security to support a well-organized office environment.
Qualifications
- Strong front office and administrative skills, including reception management, visitor coordination, and handling calls and correspondence in a professional manner.
- People leadership and teamwork capabilities, with experience supervising or guiding front desk staff and collaborating effectively with cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to interact confidently and respectfully with visitors, clients, and colleagues at all levels.
- Solid organizational and time-management abilities, including managing schedules, coordinating meeting rooms, and handling multiple priorities accurately.
- Proficiency in office software tools (e.g., MS Office or equivalent), visitor management systems, and basic reporting of front office metrics.
- Customer service orientation with a focus on problem-solving, conflict resolution, and maintaining a calm, professional demeanor in busy or challenging situations.
- Previous experience in a front office, hospitality, or corporate reception environment, ideally within a multinational or diversified organization.
- High attention to detail, reliability, and discretion when handling confidential information and senior-level visitors.
- Fluency in English (written and spoken); additional language skills are an advantage in a multinational setting.
- Diploma or bachelor’s degree in business administration, hospitality management, or a related field is preferred, or equivalent practical experience.
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